State Fiscal Biennium End - Payment Date Impact
For the week of June 30th, 2015, due to the timing of the State fiscal biennium end, and the Independence Day holiday falling on a Friday, payments to Providers will be made on Wednesday, July 8th. Delivery of the Remittance Advices (RAs) and HIPAA 835 payment files will also be made on Wednesday, July 8th. Claims submitted to ProviderOne after 6pm Tuesday, June 23rd through 6pm, Sunday, July 5th will be included in the payment made on Wednesday, July 8th. Normally payments would be made available to providers on Friday, July 3rd, but as a result of the holiday and closure of the state financial office, payments will be made the following Wednesday.
ProviderOne Routine Maintenance
ProviderOne maintenance occurs every 8 weeks and requires that the system be unavailable (or down) for a period of time. During this downtime, the vendor promotes the correction of system bugs and/or system enhancements. The maintenance occurs from 5 a.m. to 3 p.m. PST and will affect the following transactions:
- Eligibility inquiries via the website will NOT be available until after 3 p.m.
- Eligibility inquiries through the automated telephone system (IVR) 1-800-562-3022; a Medicaid Eligibility Vendor; or Services Card swipe card reader will be available EXCEPT between 5 a.m. to no later than 10 a.m.
- All other direct entry transactions on the website will not be available until after 3 p.m.
- HIPAA batch file transactions submission and retrieval using secure FTP will not be affected by these maintenance activities.
First-Timers' Guide to Washington Apple Health (Medicaid)
Washington Apple Health Customer Service Center
Our Medical Assistance Customer Service (1-800-562-3022) telephone hours are 7:30 a.m. to 4:30 p.m. weekdays. Many provider questions can be answered quickly any time of day through interactive telephone features or on this Internet site. To contact the customer service center or the ProviderOne Help Desk by e-mail, fill out our web form. Additional help on provider topics is available in the the ProviderOne Billing and Resource Guide.