HCA Interpreter Services is an optional program to assist providers in assuring eligible Medicaid clients who are Limited English Proficient (LEP) or Deaf and Hard of Hearing have access to needed services.
The HCA Interpreter Services program is currently operating in two service areas with one contractor. The contractor reviews HCA contracted provider requests for interpreter services and arranges for an interpreter when the client is eligible and HCA covers the service.
The provider is responsible for determining the need for and scheduling an interpreter for eligible Medicaid clients. This includes the use of telephonic, video remote interpreting (VRI), American Sign Language (ASL), and spoken language interpreters for onsite appointments.
Comments or Questions
For comments or questions regarding Interpreter Services, email Interpreter Services.