Contact the Health Care Authority

Contact a Program Directly

You may contact the plans with the phone numbers listed below or view the website (linked below) for additional contact information, including mailing addresses.

Medical Assistance Customer Service Center



Webform: This is a secure online form for provider and client: billing/claim questions, Service Card requests, Apple Health (Medicaid) health plan enrollments, benefit questions.

Email: This is not a secure communication and should not include any personal health information. Please include a Services Card number for identification purposes and faster service.

TTY Users

Dial 711 for the Washington Relay service.

Health Care Authority Addresses

Please see the program-specific websites linked above for mailing addresses.

Street address (please do not mail/ship to this address)
626 8th Avenue SE
Olympia, WA 98501

Getting to the Health Care Authority

The Health Care Authority building is called Cherry Street Plaza, located at 626 8th Avenue in downtown Olympia.
From I-5 Southbound
Take Exit 105B and merge onto Plum Street. Turn left at 8th Avenue. Go two blocks. Cherry Street Plaza is on your right (between Chestnut and Cherry).


From I-5 Northbound
Take the exit toward State Capitol/City Center. Merge onto 14th Avenue SE. At the traffic circle, take the first exit onto Jefferson Street SE. Turn right onto 8th Avenue SE. Go one block. Cherry Street Plaza will be on the left.


View Larger Map | Printable Map

Executive Office

Washington State Health Care Authority
626 8th Avenue SE
P.O. Box 45502
Olympia, WA 98504-5502

Dorothy Frost Teeter, Director, 360-725-1040
MaryAnne Lindeblad, Medicaid Director, 360-725-1040
Tamarra Paradee, Executive Secretary, 360-725-1040

Communications and Media Relations: 360-725-1057
Facilities: Manager Nikki Johnson, 725-1921
Human Resources: Director Jody Costello, 360-725-1938
Information Technology: Chief Information Officer Adam Aaseby, 360-725-1134
Information Technology: Chief Data Officer Rich Campbell, 360-725-1134
Legal: Chief Administrative Officer, Legal and Administrative Services Annette Schuffenhauer, 360-725-1254
Medicaid Benefits: Health Care Services Division Director Preston Cody, 360-725-1630
Medicaid Eligibility: Eligibility Policy and Service Delivery Director Mary Wood, 360-725-1413
Medical: Chief Medical Officer Daniel Lessler, MD, MPH, 360-725-1893
Medical: Deputy Chief medical Officer Charissa Fotinos, M.D., MSc, 360-725-9822
Policy: Health Care Policy Division Director Nathan Johnson, 360-725-0857

Policy: Legislative Relations Manager Dennis Martin, 360-725-9808
Program and Payment Integrity: Division Director Cathie Ott, 360-725-2116
Public Employees Benefits: Division Director Lou McDermott, 360-725-0856

HCA Organization Chart

HCA Employment and Verification Information

P.O. Box 42698
Olympia WA 98504-2698
360-725-1938 or fax 360-586-0040 (confidential for sending signed releases)
View Current Openings

Public Records Requests

Ramona Roberts
PO Box 42700
Olympia, WA 98504-2700
360-725-1911 or Fax 360-586-9080

Tribal Liaison

Jessie Dean
360-725-1649 or fax 360-586-9551

Verification of Employment

Human Resources
Confidential Fax 360-586-0040

Website or Health Care Authority Information

Send technical comments about this website. 

Report Suspected Medicaid Fraud:

1-800-562-6906 or send us an email at